Shipping & Delivery
SHIPPING & DELIVERY POLICY
Every Soap&Box order is carefully packed in Toronto, Canada — with the same attention to detail that goes into every bar of our handcrafted soap.
ORDER PROCESSING
All orders are processed and packed within 1–3 business days. Once shipped, you’ll receive a confirmation email with your tracking number. Please allow up to 24–48 hours for tracking updates to appear online.
CANADIAN SHIPPING
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Free Standard Shipping on orders over $100 CAD (before tax)
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Standard: $7.95 CAD · 2–8 business days
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Express: $12.95 CAD · 1–4 business days
For larger orders (over $200 CAD), delivery may require a signature or pickup at your nearest Canada Post location.
USA SHIPPING
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Free Standard Shipping on orders over $100 USD (before tax)
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Standard: $9.95 USD · 4–9 business days
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Express: $16.95 USD · 2–5 business days
Please note: customers are responsible for any applicable customs fees, duties, or import taxes.
INTERNATIONAL SHIPPING
We currently offer international shipping to select destinations.
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Rates are calculated at checkout based on weight and location.
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Estimated delivery: 1–2 weeks (tracked options available).
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Customs duties or local taxes may apply depending on your country’s regulations.
DELIVERY NOTES
We are not responsible for carrier delays, weather interruptions, or incorrect delivery addresses. However, we’ll always do our best to help you track and resolve any delivery issues.
OUR GUARANTEE
We stand behind every Soap&Box order. If something isn’t right, please contact us at contact@soapandbox.com — we’ll make it right with an exchange or refund according to our Refund Policy.
Soap&Box
Handcrafted Botanical Soaps & Skin Care
📍 Toronto, Canada
✉️ contact@soapandbox.com
🌐 www.soapandbox.com